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Service and Repair

 

General Information

Whether you need emergency service or routine periodic maintenance on your Bowens equipment, we are eager to give you personal and prompt service. Our professional service engineers are dedicated to making service and repair a pleasant experience.

Before sending your equipment for repair we invite you to call our service department for a remote diagnosis. This step will often save the time and expense of shipping and return.

Repairs should be packed appropriately for transport, taking particular care to protect the flash tube and modelling bulb. We cannot be held responsible for any transit damage done to units en-route.

We cannot accept responsibility for deterioration of batteries or cells left in equipment received for repair.

Letter of Explanation & Proof of Purchase

Be sure to write a letter indicating the specific nature of the problem or service requested. Please be clear. The more information we have, the better able we will be to service your equipment properly.

Please check carefully that all equipment sent to us is listed on the accompanying paperwork. We cannot be held responsible for any errors.

Equipment returned for repair under warranty must be accompanied by a copy of the original sales docket or some other proof of purchase. Should the repair turn out not to be covered by the warranty we will contact you before any work is carried out.

Unapproved Estimates

Estimates are valid for 28 days; should you refuse this estimate or fail to accept it within 28 days a handling charge of £30.00+VAT must be paid before your equipment can be returned unrepaired.

Unconfirmed estimates will be returned unrepaired after a further 7 days to Bowens account holders with an invoiced charge comprising of the handling fee, shipping and VAT.

Impact Damage

Products with impact damage require individual estimates and may be subject to re-estimate once the extent of damage has been determined through disassembly and examination.

Repair Warranty

Repaired equipment is subject to a 90 day limited warranty, covering only re-repair if necessary and not consequential damages.

You must notify us of any problems with your returned order within 48 hours of delivery. This includes but is not limited to missing, broken or incorrect items. If your package arrives damaged, please sign for it as damaged, photograph the packaging and contact us within 48 hours.

Shipping

Shipping to mainland Britain is charged at our standard UPS next-day delivery rate (£20+VAT).

Additional charges will apply for shipping to other areas of the United Kingdom and for extra-heavy shipments. In this event, we will notify you of the charges prior to dispatch.

Payment

All repairs are shipped on receipt of payment unless you have an open account with us, in which case your normal payment terms will apply.

Non-warranty repairs paid for by cheque or bank transfer will only by dispatched once the funds have cleared. Payments can also be made over the phone.

Unpaid/Uncollected Goods

Goods remaining unpaid for and uncollected after 3 months may be sold to recover our costs in accordance with the provisions of the Interference with Goods Act 1977.

Where to Send Repairs

All products purchased from or distributed by Bowens International Ltd should be sent directly to our national service headquarters:

Bowens Service Department, Gilberd Court, Colchester, Essex, CO4 9WN.

Tel: 01206 832650 (Option 2).

Warranty

Every Bowens product is covered by a 2-year warranty from the date of purchase from an authorised
Bowens dealer in the United Kingdom.

For more detailed information visit Bowens.co.uk/warranty

These terms and conditions are in addition to your statutory rights.

We reserve the right to change this policy.