We will treat all your personal information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation in place at any time.
When you shop on this Website, we will ask you to input and will collect personal information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections, and a password. We may also collect information about where you are on the internet (eg the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country where your computer is located, the pages of our website that were viewed during your visit, the Products you clicked on, and any search terms that you entered on our Website. We may collect this information even if you do not register with us.
You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service.
We confirm that any personal information that you provide to us (or which is available on public registers) and any user information, from which we can identify you, is held in accordance with the registration we have with the Data Commissioner's Office.
We use your information only for the following purposes:
Processing your orders;
For statistical or survey purposes to improve this website and its services to you;
To serve website content to you;
To administer this Website;
If you consent, to notify you of products or special offers that may be of interest to you.
You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.
When you create a shopping account while ordering online you will be given the option to receive information from Bowens International Ltd by e-mail about products, promotions or special offers which we feel may be of interest to you. In the event that you do not wish to be contacted for such purposes, ensure that you untick the appropriate box as you go through the registration process. You may unsubscribe from our contact list at any time by following the “unsubscribe” link in any email, by e-mailing us or telephoning us on 01206 832650 between 9am and 4pm Monday to Friday.
Your personal information may be disclosed to other businesses and to reputable third parties in order to process your order. Bowens International requires all such third parties to treat your personal information as fully confidential and to fully comply with all applicable UK Data Protection and consumer legislation in place at any time. We will not release your personal information to any company outside of Bowens International Ltd for marketing purposes.
You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your personal information and /or user information, we are entitled do so.
When entering any of our competitions, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a competition, you are also included in our newsletter list to receive notice of promotions, specials and new additions to the website. You may unsubscribe at any time by following the unsubscribe link in any email received.
Our Cookies Policy
To make full use of the online shopping and personalised features on the Bowens website, your computer, tablet or mobile phone will need to accept cookies, as we can only provide you with certain security and personalised features of this website by using them.
Our cookies don't store sensitive information such as your name, address or payment details: they simply hold the 'key' that, once you're signed in, is associated with this information. However, if you'd prefer to restrict, block or delete cookies from bowensdirect.com, or any other website, you can use your browser to do this. Each browser is different, so check the 'Help' menu of your particular browser (or your mobile phone's handset manual) to learn how to change your cookie preferences.
What are Cookies?
To order products on bowensdirect.com, you need to have cookies enabled. If you don't wish to enable cookies, you'll still be able to browse the site and use it for research purposes. Most web browsers have cookies enabled, but your browser’s help section has information on how to turn them on should you need to.
Please note that cookies can't harm your computer. We don't store personally identifiable information such as credit card details in cookies we create, but we do use encrypted information gathered from them to help improve your experience of the site. For example, they help us to identify and resolve errors, or to determine relevant related products to show you when you're browsing.
We are giving you this information as part of our commitment to comply with recent legislation, and to make sure we're honest and clear about your privacy when using our website.
You warrant that: the personal information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and you will notify us immediately of any changes to the personal information by contacting our Customer Service Representatives by e-,ail or calling us on 01255 422807 between 9am and 4pm, Monday to Friday. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or by the use by any other person accessing the Website using your shopping account and/or your personal information.
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.
Questions regarding this policy should be directed to the Customer Service office of Bowens International Ltd as follows:
Customer Service Manager, Bowens International Ltd, Gilberd Court, Colchester, Essex, CO4 9WN.